Delete Account & Associated Data

1. How to Delete Your Account In-App

You can delete your account and all associated data directly inside the Android app at any time:

1. Open Productive Space English on your mobile phone.
2. Tap the Profile tab in the bottom navigation bar.
3. Scroll down to the Legal & Account section.
4. Tap Delete Account & Data and confirm.
5. Your account, progress, and stored credentials are immediately purged from our database and local device storage.

2. Request Deletion via Web or Email (If App is Uninstalled)

If you have uninstalled the app or cannot access your phone, you can request full manual account and data deletion by contacting our team:

3. Types of Data That Are Deleted

• Identity Data: Full Name, Email Address, and Phone Number.
• Voice & Speech Data: All recorded audio clips, speaking evaluation scores, and error detection logs from Maya AI voice practice.
• Learning Progress: Daily lesson completion records, Day 1-45 curriculum unlocks, streak counts, XP, and vocabulary tests.
• Authentication Tokens: Sign-in credentials, local app tokens, and cloud profile documents.

4. Data Retention Policy

All personal profile data, learning metrics, and audio session records are permanently and irreversibly deleted within 48 hours of the deletion request.

Financial transaction IDs and invoice records (for UPI AutoPay mandates) are retained strictly as required by Indian financial compliance and taxation laws (Reserve Bank of India guidelines), after which they are automatically purged.

5. Contact Developer

Productive Space
Ajmer, Rajasthan, India
Website: https://productivespace.org
Support: support@productivespace.org